Privacy Policy
Last updated: January 15, 2025
1. Information We Collect
We collect information you provide directly to us, such as when you create an account, use our services, or contact us for support.
Personal Information
- Account Information: Name, email address, username, academic level
- Educational Content: Essays, quiz responses, competition entries
- Payment Information: Billing details (processed securely through Stripe)
- Communication: Messages you send to us for support
Automatically Collected Information
- Usage Data: How you interact with our platform
- Device Information: Browser type, operating system, IP address
- Cookies: To improve your experience and analyze usage
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our educational services
- Process payments and manage subscriptions
- Grade essays and provide feedback
- Communicate with you about your account and our services
- Ensure platform security and prevent fraud
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: With trusted third parties who assist in operating our platform
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with a merger or acquisition
- Consent: When you explicitly consent to sharing
4. Data Security
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication
- Secure payment processing through Stripe
5. Your Rights
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct your information
- Deletion: Request deletion of your account and data
- Portability: Export your data in a machine-readable format
- Objection: Object to certain processing of your data
6. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze how you use our platform
- Improve our services and user experience
- Ensure platform security
You can control cookies through your browser settings, but disabling them may affect platform functionality.
7. Children's Privacy
Our services are designed for educational use and may be used by students under 13 with parental consent. We do not knowingly collect personal information from children under 13 without verifiable parental consent.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.
9. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.
10. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
- Email: [email protected]
- Support: Report an Issue
- Address: StemZero Privacy Team, Virginia, USA